Hyundai Granby strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. Our commitment is that all individuals must have the same opportunity to access our goods and services, and to receive the same services, in the same place and in a similar manner.

Assistive technology is a term used to describe the various forms of devices, such as functional, adaptive, and rehabilitative devices, used to help people with disabilities. These devices are used to meet the needs of the individual and their specific disability by enabling them to perform tasks they might not otherwise be able to accomplish. Examples of assistive devices and accessories include hearing aids, voice amplifiers, white canes, wheelchairs, screen readers, and more. Employers in Ontario are not required to provide assistive devices under the Customer Service Standard; rather, they are responsible for ensuring that all employees are properly trained. Hyundai Granby will ensure that its staff are trained and familiar with the various assistive devices and accessories that may be used by customers with disabilities when accessing our goods and services.

Accessible customer service requires that employees overcome and find ways to work around the different barriers customers may encounter. Employers must ensure that their employees are trained on how to communicate effectively with customers with disabilities to ensure the accessibility of goods and services. Hyundai Granby employees will communicate with persons with disabilities in ways that take their disability into account.

For certain types of disabilities, an animal can provide assistance just as a device can. These service animals are trained to perform specific tasks that help persons with disabilities. There are three types of service animals classified by the international assistance animal community:

Under the Customer Service Standard, service animals must be allowed in certain parts of the workplace premises (excluding some areas such as kitchens). In Ontario, fines for refusing access to a service animal in areas open to the public can be up to $3,000. Hyundai Granby will welcome persons with disabilities and their service animals at our workplace when it is evident that the animal is being used by the person for reasons related to their disability, or if the person provides a letter from a regulated health professional confirming the need for a service animal for disability-related reasons.

Support persons are individuals who help people with disabilities carry out their daily tasks. Without this support, the person might not be able to access your organization. All support persons must be welcomed in the workplace. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Hyundai Granby may require a person with a disability to be accompanied by a support person while on our premises, but only if a support person is necessary to protect the health or safety of the person with a disability, or the health or safety of others on the premises. We will consult with the person with a disability to understand their needs.

In the event of a planned or unexpected disruption of services or facilities for customers with disabilities, Hyundai Granby will notify customers promptly. A clearly posted notice will include information about the reason for the disruption, its expected duration, and a description of alternative facilities or services, if any. The notice will be posted at the point of service or at the affected facility.

Under the Customer Service Standard, all employees must receive training. Hyundai Granby will provide training to all employees, volunteers, and others who deal with the public or other third parties on our behalf. Our training will include:

New employees will be trained within 12 months of their hire and will receive refresher training if the policy changes.

A process must be in place to gather feedback on how businesses will provide services to customers with disabilities, as well as how they will respond to and follow up on any complaints. Hyundai Granby customers who wish to provide feedback on how we provide goods, services, or facilities to persons with disabilities may contact:

Name: Jacques Demers

Email: support@magnetis.ca

All feedback, including complaints, will be forwarded to the appropriate general manager, and you can expect a response within ten (10) business days, using the same method of communication as originally used. If you require accessible formats or communication supports to submit or receive feedback, please let us know using the contact details above.

A copy of this policy is available in an accessible format or with communication supports upon request.

Any Hyundai Granby policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.